Web Based Employee Learning and Development (ELD)

            I have learned how web-based technology aids in employee learning and development (ELD) system in the past few weeks. As we know, it is very important that employees know the progression of their work performance so they will have chance to correct their mistakes and upgrade their performance.

During the class, Dr, Nur Naha mentioned about the American Society for Training and Development), Chartered Institute of Personnel and Development (CIPD) and Great Lake Consortium (GLC) which are the three world’s largest associations that focus on workplace learning and development. These three associations are responsible to provide resources required by the professionals, students, and educators.

From my understanding, the process ELD system goes like; the organization will firstly plan and observe their employees’ training, career development and performance. Next, the organization know about the employees’ performance and have the plan for their development, the management can analyze the employee career development. After the analysis, the management can recommend a training program and periodic performance appraisal for the employees to improve themselves. The training program conducted will then be assessed its effectiveness.

One of the examples that I am familiar with is the e-PPP system that is using by University Teknologi Malaysia (UTM). E-PPP is a system for the students to rate their lecturers’ teaching performance in the class. During the end every semester, every student in UTM is required to fill up an online form to evaluate their lecturers’ teaching performance by using likert scale for different aspects. The students’ identities will be kept confidential throughout the rating period. After the rating period, the marks for each lecturer will be calculated by the system itself and the results will be sent to each lecturer’s account. The lecturers can view their grades in different aspects. According to the standards set by the university, the lecturers will know they are strong in which areas and which areas they need to improve. They can quickly plan for their remedial plans to overcome their shortcomings.

The components of ELD systems including employee personal information, performance before training (current performance), training courses attended and about to attend, training transfer and program evaluation. So does the e-PPP system. The system contains each lecturer’s general and education background, previous KPI and courses attended. Lecturers can know their performance progression whether have improved as compared to the past records.

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References:

Information about ASTD from ASTD portal website, retrieved from: http://www.astd.org/About

Information about CIPD from CIPD portal website, retrieved from: http://www.cipd.co.uk/cipd-hr-profession/about-us/

Information about GLC from GLC portal website, retrieved from: http://www.glcbusinessservices.com/picture_yourself.asp

Kavanagh, M.J., Gueutal, H.G., and Tannenbaum, S.I. (1990). Human Resource Information Systems: Development and Application. Part III, Chapter 8, pp199-249. Massachusetts: PWS-KENT Publishing Company.

Kavanagh, M.J., Thite, M., and Johnson, R.D. (2011). Second Edition Human Resource Information Systems: Basics, Applications, and Future Directions. Chapter 13, pp. 409-438. SAGE Publication.